8/13/10

Apple Stores Save The Day

Yesterday the unthinkable happened - my hard drive crashed. It's one of those things you hope will never happen. Fortunately I back up constantly but it was insane how helpless I felt when I couldn't go to my big beautiful imac and get the information I'd come to rely on it sheltering for me. Keep in mind this was a 4 yr. old machine and I'm on it probably 8-10 hours a day so it has served me well.

Before I gave up on it I decided to go to my favorite Apple Store (NorthPark in TX) and see if a Genius could breathe new life into it. I've also been thinking about getting a new computer or ipad so this seemed like the perfect time to check into that as well.

I'll let you in on a secret if you have an Apple Store near you that's in a mall - many of them open before the mall does so if you get there at 9am or so you can beat the rush.  Fortunatley I took my own advice, because by the time I left it was a mad house in there!

Did you know that most Apple stores have Business Specialists? I asked for mine when I arrived who was Jess, knew I would be in very capable hands. These team members understand the needs of business clients and can make the experience short, sweet, and get you exactly what you need. He gave me great advice about all of the things I wanted to accomplish and how to get there with hardware and software. He also was able to get me a Genius appointment. Marty - my new favorite Genius not only looked at my existing computer, but spent a great amount of time trying everything he could to get my computer back up and running and he did! Almost 3 hours of assistance from a tech guy - cost? Not a penny!

What I love about Apple is that they don't try to oversell you. Marty could have easily said you need a new hard drive and never tried to fix what I had, but he didn't. He was very patient and tried different things until he had a solution. Now that's what I call a Genius!

I'm now happily in front of my new 27" imac, and I think we are going to become good friends. Just looking at images on this new screen is incredible so I'm sure that I'll be sharing more of them.

I've heard through the "Apple-Vine" that Apple is beginning to put more of a focus on their business customers and I couldn't be happier.  Going into an Apple store is fun! and the amazing attitude of the people that work there always rubs off on me when I go in and my day gets a little bit brighter.

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